General Terms and Conditions
01.
These General Terms and Conditions govern the mutual rights and obligations between Neowara s.r.o. (hereinafter the Provider) and clients (hereinafter the Client) in the provision of services.
- The Provider offers consulting, implementation, and software services
- The Client orders services based on individual specification
- The legal relationship is governed by these conditions and the contract
02.Service Definition
SaaS Solutions
Neowara cloud applications (Topiqu, FastProject, NimbleDraft) are provided as services with monthly subscription.
Implementation Services
Includes design, configuration, and deployment of technology solutions precisely according to client needs.
- Current state analysis
- Architecture design
- Implementation and integration
- Training and documentation
Consulting Services
Strategic advice for digital transformation and technology development of the company.
03.Third-Party Services
In some cases, the Provider collaborates with partners (e.g., Worki for process design). The Client is always informed about such collaboration.
- Partners are selected based on competence
- Neowara remains responsible for quality
- Price includes all collaboration
04.Contract Conclusion
The contract is concluded after agreement on specification, price, and implementation timeline.
- Client receives offer with detailed description
- Both parties sign the contract
- Payment of deposit according to agreed terms
- Start of implementation
05.Price and Payment Terms
Price is determined individually in each contract. Invoicing proceeds according to the agreed schedule.
- Service pricing is specified in each case
- Advance payment typically 50% before start
- Remainder upon completion or per schedule
06.Rights and Obligations of Parties
Provider Obligations
- Provide services with professional care
- Meet deadlines according to contract
- Maintain confidentiality and security
Client Obligations
- Communicate regularly and provide feedback
- Pay invoice by agreed deadline
- Provide necessary information and access
07.Liability and Limitations
The Provider is responsible for the quality of services provided in accordance with the contract. However, the Provider is not responsible for consequences caused by factors beyond its control or misuse of services by the Client.
The provider is not responsible for:
- •Delays caused by force majeure
- •Damages resulting from misuse
- •Data loss caused by client security failure
- •Inaccuracies in data provided by the Client
The Provider's maximum liability cannot exceed the price of the service in the given period.
08.Intellectual Property
All created outputs (code, documentation, designs) are the intellectual property of Neowara, unless explicitly agreed otherwise. The Client receives the right to use them according to the agreement in their intended environment.
09.Personal Data Protection
Processing of personal data is governed by applicable personal data protection laws and Neowara's Personal Data Protection Policy.
10.Final Provisions
These conditions are binding for both parties. In case of conflict between these conditions and the contract, the contract takes precedence.
- Contract is governed by the law of the Czech Republic
- Any changes must be in written form
- Acceptance of conditions by signature of both parties
Contact
Neowara s.r.o.
Part of Mercanto Europe group
Bělehradská 858/23, Vinohrady, 120 00 Prague 2
info@neowara.com